FAQ's

FAQ's

Do I need to download the app in order to use my device?

You do not need to download the Therabody app in order to use your device, although we highly recommend incorporating it into your wellness routines to elevate your experience to its fullest potential.

What is Therabody?

Now more than ever, it's critical that people have access to safe, effective, high-quality wellness solutions. We imagined a world where whole-body wellness was attainable, effective, and natural—without a laundry list of side effects. We believe that you can feel better naturally, without harmful toxins and chemicals.

We want to give people the ability to help themselves feel better naturally. The success of Theragun Percussive Therapy and the genuine impact it's had on many people's lives helped us realize that there's so much more work to be done in the natural wellness space. There's a need for wellness solutions that are both natural and effective. So, to meet that need, which is bigger than percussive therapy, we've evolved into Therabody. As a tech wellness company, we'll continue to use cutting-edge technology and research to deliver scientifically validated natural products and services that you can trust.

What types of discount or promo codes do you offer?

We do not have discounts or promo codes at this time. If you hold a Massage Heights gift cards or promo code please know that is only redeemable in a Retreat location.

What are the benefits of percussive therapy?

Every day we’re discovering more benefits associated with Theragun Percussive Therapy. Dr. Jason works tirelessly to create and evolve new protocols that have tangible benefits in people’s lives. Some of the most common benefits include:

- Decreases muscle soreness & stiffness

- Faster warmup & recovery

- Increases blood flow

- Decreases lactic acid

- Improves range of motion

- Hydrates tissue

- Improves stretching ability

What is the Therabody app?

As much as we’re committed to continuous innovation, we understand that innovations only have an impact if people can experience the value they bring. It was important to us that our next line of devices be connected to your life in a more meaningful way, which is why each of our 4th generation percussive therapy devices are Bluetooth enabled and seamlessly integrate with our updated, fully-personalized app experience. Each guided wellness routine we offer was personally conceived of and created by Dr. Jason, and while he can only be in one place at one time, the app provides each person that uses it with a “private appointment” with him when it’s most convenient for you..

We want you to get the most out of your device, so we made percussive therapy smarter. Our app learns from you and delivers guided wellness routines uniquely suited to your behaviors and preferences. Our app also proactively suggests guided wellness routines that help reduce discomfort, stress, and tension. Our goal is to show you all the ways Smart Percussive Therapy can benefit you in your everyday life and become your go-to resource for whole-body wellness.

Through our integration with Apple HealthKit, Google Fit, and Samsung Health, we’ll suggest guided wellness routines to help you discover new and surprising ways to care for your body. The personalization doesn’t end with the app. Our PRO and Elite devices each can store up to three presets locally. Each preset is a unique combination of speed, time, and force depending on the guided wellness routine it stems from. That means that each person’s device is specific to them and can be tailored to their particular needs.

What’s the difference between percussive therapy and vibration therapy?

The main difference between percussive therapy and vibration therapy is that percussive therapy reaches deeper into the muscle, 60% deeper, in fact. While vibration therapy feels good on the surface of the body, it’s a “global” experience as opposed to a targeted one. Percussive therapy targets treatment areas by reaching deep enough into the muscle to increase the amount of blood flow and oxygen needed for efficient treatment and recovery. Also, because Theragun Percussive Therapy devices touch the body and come off of it 40 times per second, the brain does not acclimate to the stimulation, making the therapy more effective.

What is percussive therapy?

Theragun Percussive Therapy is massage reinvented™. Dr. Jason created percussive therapy to increase blood flow and decrease tension deep within the muscle, using scientifically-calibrated combination of speed and depth to treat your muscles comfortably by overriding the pain signals sent to the brain. Theragun Percussive Therapy works because each device offers a unique combination of these three things: Amplitude (depth) Our 16 mm amplitude allows our Theragun devices to treat deep within the muscle to release tension. Frequency (speed) Our 2400 percussion per minute (40 per second) speed allows our devices to override the pain signals to your brain, making the treatment experience more comfortable than manual muscle therapy. Torque (no-stall force) Our devices can withstand up to an additional 60 pounds of applied pressure—without stalling—so you can most effectively treat the areas that need it.

Is the app going to store my personal information?

The health and activity data collected on your Therabody app stays there, period. At Therabody, we understand your health and activity data is yours and yours alone. We don’t collect, sell, or share any of your data, ever. In fact, feel free to test this by activating Airplane Mode on your phone. You’ll see that the app continues to work independently of any signal, as all of your data is stored locally on your device.

Orders & Shipping

Can I change the address of my order?

We have a very small window of time after an order is placed to make any changes, however, we’re always happy to assist as best we can. Should you need to make any edits to your order, please contact info@theragun.com and we’ll be more than happy to help.

How can I track my order?

Once your order has been placed, you’ll receive a confirmation email with the tracking information. Should you come across any issues with tracking your package, please feel free to reach out to us at info@theragun.com, and we’ll work to resolve the issue as soon as possible.

My order never arrived, what do I do?

For any issues pertaining to your order, please reach out to us at info@theragun.com, and we’ll work with the mail courier to investigate further into the status of your order.

Can I combine coupons or offers?

Offer cannot be combined with any other discounts nor promotions. We can only apply on discount and/or coupon to an order.

Can I cancel my order after I’ve created it?

We have a very small window of time after an order is placed to make any changes, however, we’re always happy to assist as best we can. Should you need to make any edits to your order, please contact us at info@theragun.com and we’ll be more than happy to help.